At okgame, we believe that gaming should always be a source of entertainment, never a source of stress. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.
Our Commitment
okgame is committed to providing a safe and enjoyable gaming environment for all players across the Philippines. We recognise that while most players engage with our platform purely for entertainment, some individuals may develop patterns of play that go beyond healthy limits. Our responsible gaming framework is designed to give every player the awareness, tools, and support they need to stay in control at all times. We take our duty of care seriously and have built practical safeguards directly into the platform so that help is always within reach. Whether you are a casual player or a regular member, these resources are available to you at no cost and without judgement.
Gaming is meant to be a leisure activity — a way to enjoy sports, test your knowledge, and experience the thrill of competition in a controlled environment. It should never be used as a way to earn income, recover financial losses, or escape personal difficulties. If you ever feel that your gaming habits are affecting your daily life, your relationships, or your finances, we strongly encourage you to use the tools on this page or reach out to our support team immediately. The earlier you act, the easier it is to regain balance. okgame stands with every Filipino player who chooses to play smart and stay in control.
Tools Available to You
Set a daily, weekly, or monthly deposit cap in Philippine pesos to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be lowered right away — increases require a cooling-off period to protect you from impulsive decisions.
Enable session time alerts so the platform notifies you after a set period of continuous play. Taking regular breaks helps you stay aware of how long you have been active and prevents fatigue-driven decisions that can lead to unplanned spending.
Request a short break from the platform — from 24 hours up to several weeks — without permanently closing your account. During a cooling-off period your account is suspended and you will not be able to log in, place bets, or make deposits until the period ends.
If you feel you need a longer break, you can request a self-exclusion of six months or more through our support team. During self-exclusion your account is fully deactivated and you will not receive any promotional communications from okgame for the entire duration of the exclusion period.
Review your full betting and transaction history at any time from your account dashboard. Keeping track of your activity in PHP helps you make informed decisions about your gaming habits and spot any patterns that may need attention before they become a concern.
Our support team is available around the clock to assist with any responsible gaming request, whether that is setting a limit, requesting a break, or simply talking through a concern. All conversations are handled with complete confidentiality and without judgement.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the early warning signs is one of the most effective ways to protect your wellbeing and take action before the situation becomes serious. The following indicators may suggest that your relationship with gaming needs attention.
If you recognise any of these signs in yourself or someone you care about, please do not wait. Reach out to our support team or visit our FAQ page for guidance on the next steps. Help is available, and taking action early makes a real difference.
Age Verification
okgame strictly prohibits access to anyone under the age of 21 in accordance with Philippine gaming regulations. All new accounts are subject to identity verification, and we reserve the right to request additional documentation at any time to confirm a player's age. If we have reason to believe that a minor has accessed the platform, the account will be suspended immediately and any funds held will be reviewed in line with our terms and conditions.
If you share a device with younger family members, we strongly recommend enabling parental controls or device-level restrictions to prevent accidental or unauthorised access to gaming platforms. You can also contact our support team to discuss additional account security measures that can help protect your household. Responsible gaming starts at home, and we are here to support every Filipino family in keeping gaming safe and age-appropriate.
Our support team is ready to assist you with any responsible gaming concern. You can also explore our FAQ for quick answers about account tools, limits, and self-exclusion options available on okgame.