This Privacy Policy explains what personal information okgame collects from players in the Philippines, how it is used, and the steps we take to keep it secure. By using the platform, you agree to the practices described here.
Full Details
When you register an account on okgame, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a government-issued identification document to complete the Know Your Customer (KYC) verification process required under applicable Philippine regulations. During your use of the platform, we automatically collect technical data such as your device type, IP address, browser version, and session activity logs. Financial information — including your preferred payment method, transaction history, and deposit or withdrawal records in Philippine pesos (PHP) — is also recorded to process your requests accurately and securely.
The personal data we hold is used exclusively to operate and improve the services available on the okgame platform. Your identity information is used to verify eligibility, prevent underage access, and comply with anti-money laundering obligations that apply to licensed gaming operators in the Philippines. Transaction data is processed to handle deposits, withdrawals, and bonus credits accurately and without delay. We may use your contact details to send you account-related notifications, security alerts, or updates about changes to platform terms — we do not send unsolicited marketing messages without your consent. Aggregated, anonymised usage data may be analysed internally to improve platform performance, fix technical issues, and develop features that better serve Filipino players.
okgame does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We share data only with service providers who are directly involved in delivering the platform's core functions — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for those functions. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal order. In the event of a business restructuring or acquisition, player data may be transferred as part of that process, and affected users will be notified in advance.
We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the okgame platform is encrypted using secure protocols, and sensitive account information is stored in access-controlled environments with restricted personnel access. We conduct regular internal reviews of our security practices and update our systems in response to emerging threats or vulnerabilities. While we take every reasonable precaution, no online platform can guarantee absolute security — players are encouraged to use strong, unique passwords and to keep their login credentials confidential at all times. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so that appropriate action can be taken.
The okgame platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or place bets. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for users in the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use third-party advertising cookies or share browsing data with external ad networks.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask for corrections if any information is inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal retention obligations that require us to keep certain records for a defined period. If you wish to exercise any of these rights, you can contact our support team through the platform and your request will be handled within a reasonable timeframe. We will not discriminate against any player for exercising their data rights, and all requests are treated with the same level of care regardless of account status. For questions about how your data is handled, you are also welcome to visit our FAQ page for additional guidance.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulatory guidelines governing online gaming operators. Financial transaction records are typically retained for a minimum of five years to satisfy anti-money laundering and audit requirements. When data is no longer required for legal or operational purposes, it is securely deleted or anonymised so that it can no longer be linked to any individual. If you close your account, we will begin the data retention countdown from the date of closure and will notify you of the applicable retention period upon request. We do not retain data beyond what is strictly necessary for the purposes described in this policy.
okgame may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered players through a notice on the platform or via the contact details associated with their account. Continued use of the platform after any update has been published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so that you remain informed about how your personal information is being handled. If you have any concerns about a specific change, please reach out to our support team before continuing to use the platform.
Last reviewed: June 2025. This Privacy Policy applies to all players accessing okgame from the Philippines.
At a Glance
We never sell or share your personal information with advertisers or unrelated third parties. Your data is used only to run your account and comply with Philippine regulations.
All data transmitted between your device and the platform is protected by encryption. Sensitive account details are stored in access-controlled environments with strict internal policies.
You can request access to, correction of, or deletion of your personal data at any time. Our support team will handle your request promptly and without discrimination.
Financial records including deposits and withdrawals in Philippine pesos are stored securely and used only for processing your transactions and meeting regulatory audit requirements.
We use only essential and analytics cookies to keep the platform running smoothly. You can manage your cookie preferences through your browser settings at any time.
Whenever we make material changes to this policy, we will notify you through the platform or via your registered contact details so you are always informed about how your data is handled.
If you have any concerns about how your personal data is handled on okgame, our support team is available around the clock. You can also check the FAQ for quick answers about account management and data requests.